Shipping & Returns

At Funky Trunks, we’re committed to making your shopping experience as smooth as our high-performance swimwear! Whether you’re gearing up for competition or just making a splash at the beach, we’ve got your back with our straightforward shipping and returns process.

Shipping Information

Order Processing

We work quickly to get your order ready for shipping:

• All orders are processed within 1-2 business days (excluding weekends and holidays)
• You’ll receive a confirmation email with tracking information once your order ships

Shipping Options

We offer two shipping methods to suit your needs:

Please note: We ship worldwide but currently cannot deliver to some Asian countries and remote locations. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your Funky Trunks purchase. If something isn’t quite right, here’s how to return or exchange it:

Return Policy Basics

• You have 15 days from the delivery date to initiate a return or exchange
• Items must be unused, unworn, and in original condition with all tags attached
• For hygiene reasons, some items cannot be returned (see below)

Step-by-Step Return Process

Step 1: Check Eligibility

Before proceeding, please ensure:

• Your item is eligible for return (see above)
• For swimwear, the hygiene liner must still be intact if tried on

Step 2: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Your full name and contact number
• Product details (name, size, color, quantity)
• Reason for return/exchange
• For exchanges: your preferred replacement item details

Step 3: Wait for Approval

Our team will respond within 2 business days with:

• Return authorization (if approved)
• Return shipping instructions
• Exchange availability confirmation (if applicable)

Step 4: Ship Your Return

Once approved:

• Pack the item securely in its original packaging
• Include the original invoice or packing slip
• Ship to our UK address (we’ll provide details in our response)
• Keep your return tracking number for reference

Important: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend using a tracked shipping service.

Refund Process

Refund Timeline

Once we receive and inspect your return:

• Refunds are processed within 3-5 business days
• Your bank or payment provider may take additional 3-10 business days to post the credit to your account

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Card (Visa, MasterCard, JCB)
• PayPal

Exchange Process

For exchanges:

• We’ll ship your replacement item once we receive your return
• Standard shipping rates apply unless the exchange is due to our error

Faulty Items

If you receive a defective item:

• Contact us immediately at [email protected]
• Include photos of the defect
• We’ll arrange a free return and replacement

For any questions about our shipping or returns policy, don’t hesitate to dive into our inbox at [email protected].

Happy swimming!

The Funky Trunks Team