At Funky Trunks, we want you to be completely satisfied with your high-performance swimwear purchase. If for any reason you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Target Customers

Based on our product range and website content, we primarily serve:

  • Competitive swimmers seeking performance gear
  • Families shopping for children’s swimwear (toddlers to teens)
  • Water sports enthusiasts needing durable swimwear
  • Fashion-conscious individuals who appreciate our vibrant designs

Returns & Exchanges Process

Important: You have 15 days from the date of delivery to initiate a return or exchange.

Step 1: Check Eligibility

Before proceeding, please note:

  • All items must be unused, unworn, and in original condition with tags attached
  • For hygiene reasons, underwear and briefs cannot be returned or exchanged unless faulty
  • Swimwear that has been tried on must have the hygiene liner intact

Step 2: Initiate Your Return/Exchange

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Funky Trunks Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
– Product Name: [Name of Product]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]

Reason for Return/Exchange: [Please specify]

For exchanges, my preferred replacement item is:
– Product Name: [Name of Product]
– Size: [Size]
– Color: [Color]

Please advise on the next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 3: Wait for Approval

Our team will respond within 2 business days with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange availability confirmation (if applicable)

Step 4: Ship Your Return

Once approved:

  1. Pack the item securely in its original packaging
  2. Include the original invoice or packing slip
  3. Ship to our UK address (we’ll provide the exact details in our response)
  4. Keep your return tracking number for reference

Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. We recommend using a tracked shipping service.

Refund Process

Refund Timeline

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your bank or payment provider may take additional 3-10 business days to post the credit to your account

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Card (Visa, MasterCard, JCB)
  • PayPal

Exchange Shipping: For exchanges, we’ll ship your replacement item once we receive your return. Standard shipping rates apply unless the exchange is due to our error.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged unless faulty:

  • Underwear
  • Briefs
  • Swimwear with removed hygiene liners

Faulty Items

If you receive a defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the defect
  3. We’ll arrange a free return and replacement

Our Style Promise

Just like our vibrant swimwear designs, we aim to make our returns process as colorful and straightforward as possible. We understand that finding the perfect fit for your water adventures is important, and we’re here to help you make a splash with confidence!

For any questions about our returns policy, don’t hesitate to dive into our inbox at [email protected].

Happy swimming!
The Funky Trunks Team